Frequently asked Questions
Is all of your food halal?
Yes — 100%. All of our food is halal. Our chicken and meat are delivered fresh every day from trusted local halal butchers, and anything else that comes packaged is clearly marked halal too. No guesswork, no grey areas.
Do you offer vegetarian or vegan options?
Absolutely. We have vegetarian noodle options and a range of non-meat dishes. Plus, our Extras section lets you build your own bowl by picking individual items — perfect if you like things your way.
Are your dishes spicy? Can I choose my spice level?
Our ramen brings the heat by default 🌶️ — but you’re in control. You can choose your spice level, whether you like it mild and cosy or full-on fire.
Are there any nut ingredients in your kitchen?
Yes, we do use nut ingredients in our kitchen. That said, if you let us know about any allergies, we’ll make sure your food is prepared without things like sesame or other ingredients that normally go on certain dishes.
Can you cater for food allergies or dietary requirements?
We can, yes. Just let us know before ordering and we’ll talk you through the safest and best options for you. Your comfort (and safety) always comes first.
Do you offer eat-in, takeaway, and delivery?
Yes — you can order online for collection or delivery, or eat in with us. If there are any issues or you’d rather order directly, just give us a call on 01582 958843.
Can I customise my bowl or order?
Definitely. We’ve got loads of add-ons and boosters to take your meal to the next level — extra toppings, extra flavour, extra comfort.
Do I need to book a table or can I just walk in?
Walk-ins are always welcome. If you’re coming as a big group, give us a quick call and we’ll reserve tables for you — better safe than standing around hungry.
Can I order ahead for collection?
Yes, nice and simple. Call us, leave your name and collection time, and we’ll prepare your meal so it’s ready when you arrive.
Do you cater for large groups or events?
We do. Give us a call to discuss what you need and we’ll help you plan it smoothly.
Do you offer kids’ portions or family-friendly options?
Yes — we now offer kid-friendly meals and non-spicy options, so everyone at the table can enjoy their food.
Which delivery platforms are you available on?
Right now, we’re keeping it cosy and taking orders directly through our website. If (or when) we expand to other platforms, we’ll shout about it loud and proud.
Why do prices differ between in-store and delivery?
Delivery prices can be slightly higher due to delivery costs and fees — which is pretty standard across the food world. In-store and collection still offer the best value.
What should I do if there’s an issue with my delivery order?
Give us a call straight away and we’ll jump on it. No robots, no endless back-and-forth — just real people fixing real problems.
Can I collect an order placed online?
Absolutely. Order online for collection, pay the same prices as in-store, and enjoy the good vibes. Happy days.
What payment methods do you accept?
We accept all major debit and credit cards, plus good old-fashioned cash.
Do you offer student discounts or key worker discounts?
We do. Students can check out our student deals and Happy Hour offers, while key workers can head to the Service Perks tab for full details.
How does Cozy Bowl Flex Rewards work?
Easy — just tap the Cozy Rewards tab on our site to see how it works. Rewards without the headache.
Can I use rewards alongside other offers?
Yes. If you’ve got a reward to claim, you can still enjoy it alongside other purchases or offers.
Do you have gluten-free options?
We’re currently exploring gluten-free options, so watch this space — more cosy choices coming soon.
Are your dishes dairy-free?
Some are, some aren’t. If dairy’s a no-go for you, just give us a shout and we’ll guide you to the best options.
Can I ask for less oil or sauce?
Of course. Customise it your way and we’ll prepare it just how you like it.
Are your drinks freshly made?
Every single one. All drinks are made to order — always fresh, always cosy.
Where are you located?
You’ll find us at 172 Biscot Road, Luton, LU3 1AX.
Is parking available nearby?
Yes — street parking is available around the area.
What are your opening hours?
We’re open from 10am to 10pm.
Are you open on bank holidays?
Yes — cosy doesn’t take days off.
Do you close early for private events sometimes?
Occasionally, yes — usually for special private or celebrity events where privacy is needed. When this happens, we always make an announcement in advance.
What kind of food does The Cozy Bowl specialise in?
We specialise in comfort food — the kind you grew up loving, taken up a notch. Nothing stiff or pretentious, just food that makes you feel at home, away from home.
Is The Cozy Bowl family-friendly?
100%. Families, kids, everyone’s welcome.
Can I host a private booking or event at The Cozy Bowl?
Yes — give us a call and we’ll talk through the details.
Who can I contact for partnerships or collaborations?
Drop us an email at hello@thecozybowl.co.uk — we’d love to hear from you.
Still need help?
Ask Us Anything, Anytime.
We love to talk and help in any way we can.
- 172 Biscot Road, Luton, LU3 1AX
- hello@thecozybowl.co.uk
- 01582 958843
Frequently asked Questions
Is all of your food halal?
Yes — 100%. All of our food is halal. Our chicken and meat are delivered fresh every day from trusted local halal butchers, and anything else that comes packaged is clearly marked halal too. No guesswork, no grey areas.
Do you offer vegetarian or vegan options?
Absolutely. We have vegetarian noodle options and a range of non-meat dishes. Plus, our Extras section lets you build your own bowl by picking individual items — perfect if you like things your way.
Are your dishes spicy? Can I choose my spice level?
Our ramen brings the heat by default 🌶️ — but you’re in control. You can choose your spice level, whether you like it mild and cosy or full-on fire.
Are there any nut ingredients in your kitchen?
Yes, we do use nut ingredients in our kitchen. That said, if you let us know about any allergies, we’ll make sure your food is prepared without things like sesame or other ingredients that normally go on certain dishes.
Can you cater for food allergies or dietary requirements?
We can, yes. Just let us know before ordering and we’ll talk you through the safest and best options for you. Your comfort (and safety) always comes first.
Do you offer eat-in, takeaway, and delivery?
Yes — you can order online for collection or delivery, or eat in with us. If there are any issues or you’d rather order directly, just give us a call on 01582 958843.
Can I customise my bowl or order?
Definitely. We’ve got loads of add-ons and boosters to take your meal to the next level — extra toppings, extra flavour, extra comfort.
Do I need to book a table or can I just walk in?
Walk-ins are always welcome. If you’re coming as a big group, give us a quick call and we’ll reserve tables for you — better safe than standing around hungry.
Can I order ahead for collection?
Yes, nice and simple. Call us, leave your name and collection time, and we’ll prepare your meal so it’s ready when you arrive.
Do you cater for large groups or events?
We do. Give us a call to discuss what you need and we’ll help you plan it smoothly.
Do you offer kids’ portions or family-friendly options?
Yes — we now offer kid-friendly meals and non-spicy options, so everyone at the table can enjoy their food.
Which delivery platforms are you available on?
Right now, we’re keeping it cosy and taking orders directly through our website. If (or when) we expand to other platforms, we’ll shout about it loud and proud.
Why do prices differ between in-store and delivery?
Delivery prices can be slightly higher due to delivery costs and fees — which is pretty standard across the food world. In-store and collection still offer the best value.
What should I do if there’s an issue with my delivery order?
Give us a call straight away and we’ll jump on it. No robots, no endless back-and-forth — just real people fixing real problems.
Can I collect an order placed online?
Absolutely. Order online for collection, pay the same prices as in-store, and enjoy the good vibes. Happy days.
What payment methods do you accept?
We accept all major debit and credit cards, plus good old-fashioned cash.
Do you offer student discounts or key worker discounts?
We do. Students can check out our student deals and Happy Hour offers, while key workers can head to the Service Perks tab for full details.
How does Cozy Bowl Flex Rewards work?
Easy — just tap the Cozy Rewards tab on our site to see how it works. Rewards without the headache.
Can I use rewards alongside other offers?
Yes. If you’ve got a reward to claim, you can still enjoy it alongside other purchases or offers.
Do you have gluten-free options?
We’re currently exploring gluten-free options, so watch this space — more cosy choices coming soon.
Are your dishes dairy-free?
Some are, some aren’t. If dairy’s a no-go for you, just give us a shout and we’ll guide you to the best options.
Can I ask for less oil or sauce?
Of course. Customise it your way and we’ll prepare it just how you like it.
Are your drinks freshly made?
Every single one. All drinks are made to order — always fresh, always cosy.
Where are you located?
You’ll find us at 172 Biscot Road, Luton, LU3 1AX.
Is parking available nearby?
Yes — street parking is available around the area.
What are your opening hours?
We’re open from 10am to 10pm.
Are you open on bank holidays?
Yes — cosy doesn’t take days off.
Do you close early for private events sometimes?
Occasionally, yes — usually for special private or celebrity events where privacy is needed. When this happens, we always make an announcement in advance.
What kind of food does The Cozy Bowl specialise in?
We specialise in comfort food — the kind you grew up loving, taken up a notch. Nothing stiff or pretentious, just food that makes you feel at home, away from home.
Is The Cozy Bowl family-friendly?
100%. Families, kids, everyone’s welcome.
Can I host a private booking or event at The Cozy Bowl?
Yes — give us a call and we’ll talk through the details.
Who can I contact for partnerships or collaborations?
Drop us an email at hello@thecozybowl.co.uk — we’d love to hear from you.
Still need help?
Ask Us Anything, Anytime.
We love to talk and help in any way we can.
- 172 Biscot Road, Luton, LU3 1AX
- hello@thecozybowl.co.uk
- 01582 958843